Who to contact
If I have a question, I can contact…
VIA PHONE
MEDICAL / PRESCRIPTION
Under Age 65
Benistar Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-888-588-6682
Benistar's Fax: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . 1-860-408-7025
Mailing Address: Benistar DSRA-BT Service Center
10 Tower Lane, Suite 100
Avon, CT 06001
Email Address: memelig@Benistar.com
Find BCBSM Doctors / Hospitals . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . .. . . 1-800-810 BLUE (2583)
BCBSM Wellness & Blue Health Connection . . . . . . . . . . . . . . . . . . . . ... . 1-800-775-BLUE (2583)
BCBSMs Mail Order . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . . . . . . . . . .1-800-236-4782
Claims Department . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . ..1-877-354-2583
Post 65
Benistar Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . .1-888-588-6682
The Hartford . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . .. . .. . . . . 1-888-588-6682
BCBSM Prescription Drug . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . .. . . .. . .. . . . . . .1-888-588-6682
BCBSM Medicare Advantage
BCBSM Pre-Enrollment Benefit Inquiries . . . . . . . . . . . . . .. . . .. . .. . . . . . .. . . . . 1-800-236-4782
Post Enrollment Benefits & Claims . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . .. .1-866-684-8216
Find BCBSM Doctors and Hospitals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . .. 1-800-810-2583 www.bcbsm.com/medicare
BCBSM Online Visits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . .. . .. .. . .. . . . 1-844-606-1608 www.bcbsmonlinevisits.com
BCBSM Mobile App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . .. . .. .. . .. . . . www.bcbsm.com/index/members/online-account
SilverSneakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . .. . .. .. . .. . . .. .. . . .. . 1-866-584-7486 www.SilverSneakers.com
Medicare Prescription Drug Contacts
Express Script Prescription Drug Formulary . . . . . . . . . . . . . . . . . . . . . . .. . . .. . .. 1-800-236-4782
Express Scripts Home Delivery . . . . . . . . . . . . . . . . . . . . . . .. . . .. . .. .. . ... . .. . . 1-877-801-2332
Express Scripts Mail Order . . .. . . . . .. . .. . .. . . . .. . . . . .. . .. . .. . . . . .. . .. . .. . . 1-800-948-8779
Specialty PDP Rx Vendor, Option Care . . .. . .. . .. . . . .. . . . . .. . .. . .. . . . . .. . .. .1-866-515-1355
Find a Pharmacy . . .. . .. . .. . . . .. . . . . .. . .. . .. . . . . .. . .. . .. . . . . .. . .... . . . . ..www.bcbsm.com/pharmaciesmedicare
HEALTH INSURANCE MARKETPLACE
HealthCare.gov. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . 1-800-318-2596
HEALTH COVERAGE TAX CREDIT
IRS Toll Free: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . ...1-844-853-7210
DENTAL
BCBSM / Benistar Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-888-588-6682
VISION
Vision Service Plan (VSP) / Benistar Customer Service . . . . . . . . . . . . . . . . . . . . .1-888-588-6682
VOLUNTARY TERM LIFE
MetLife / Benistar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . .1-888-588-6682
MetLife. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . 1-888-622-6616
DSRA BT BROKER
CRHG (Cone Retiree Healthcare Group)
Cathy Cone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . .1-832-541-8842
email: Cathy@MyMedPlans.com
John Cone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . .1-713-446-3501
email: John@MyMedPlans.com
Lisa Andrews . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .. . . . . .1-832-723-9488
email: Lisa@MyMedPlans.com
ON THE WEB
GENERAL
DSRA-Benefit Trust. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.dsrabenefittrust.net
DSRA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.delphisalariedretirees.org
MEDICAL / PRESCRIPTION
Under Age 65
BCBSM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.bcbsm.com
Post 65
The Hartford . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ... . . . www.thehartford.com
Aetna Prescription Drug . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.aetnaretireeplans.com
HEALTH COVERAGE TAX CREDIT
IRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . wi.hctc.stakehldr.en@irs.gov
DENTAL
BCBSM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.bcbsm.com
VISION
Vision Service Plan (VSP) through BCBSM. . . . . . . . . . . . . . . . . . . . . . . . . . . . www.vsp.com
VOLUNTARY TERM LIFE
Guardian . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.guardianlife.com
MetLife. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.metlife.com/mybenefits
PENSION BENEFITS
Pension Benefits Guaranty Corporation (PBGC) . . . . . . . . . . . . . . . . . . . . . . . www.pbgc.com
Your Customer Service Department
Contact Benistar for all
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benefit/plan questions
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invoicing/billing questions
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document questions
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changes in contact information
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eligibility/qualifying questions
Call Benistar for any customer service related questions or problems...
Benistar @ 1-888-588-6682
Your Insurance Advisor and Broker
Cone Retiree Healthcare Group Contact Information
If you can not get the answers you are looking for or are not satisfied with the information your receive from our Customer Service/Call Center Group, please contact us directly. Don't overload your board member with questions we can help you with! Please use our information provided here to contact us before reaching out to the Board Members. We are here for you!
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Would like to make suggestions?
Please contact us at DSRAContactUs@gmail.com or use the email information provided to your left.
Plan Administrator and Insurance Broker change coming for DSRA-Benefit Trust Members
The DSRA-Benefit Trust Board of Directors has entered into a three-year agreement with a new insurance broker, Cone Retiree Healthcare Group, LLC. (CRHG), to represent the DSRA-Benefit Trust eligible plan participants, current and future, with healthcare options for Pre-65 and Post-65. CRHG will also represent the Trust regarding Life Insurance for eligible participants under the newly signed agreement. Cone Retiree Healthcare Group has been actively supporting those American workers affected by corporate bankruptcy and foreign trade since 2009. Their knowledge of both the Health Coverage Tax Credit and Medicare will benefit the DSRA-Benefit Trust members as we continue to offer the best insurance plans available to our participants.
In addition to the insurance broker change, the DSRA-Benefit Trust will also be moving the Plan Administration and Call Center duties to Benistar Client Services and to the Benistar Retiree Service Center for Pre-65 and Post-65 plan participant’s healthcare benefits beginning January 2020. Benistar Client Services has extensive experience with the Health Coverage Tax Credit and with Medicare. This change will allow our members a more streamlined approach to navigating their insurance plans by providing a single point of contact for both Pre-65 and Post-65 with one toll free number for all participants answered by the DSRA-Benefit Trust Call Center at the Benistar Retiree Service Center. The toll-free phone number will be sent to all members once the transition takes place.
Please be on the lookout for additional details coming soon!
DSRA-Benefit Trust Board of Directors
Plan Administrator and Insurance Broker for DSRA Benefit Trust
dated: 27 September 2019